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Contents






       FOREWORD                                                                                                            2



       JOURNEY                                                                                                       3


       The Results for 2019/20                                                                                         3


       Report on the ini a ves to improve                                                                              5


       Diversity improvement                                                                                         5



       Performance Management Improvement                                                                                    6


       Improvement of Staff Training                                                                                      8


       Improve our Environment and Office Facili es                                                                         14



       Improving our work tools                                                                                       20


       Implemen ng Corporate Strategy                                                                                   21


       What will happen next in 2020/21                                                                                       23
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