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Forword






       The  sa sfac on  of  employees  is  directly  associated  with  the  efficiency  of  an  organisa on.
       Research shows that sa sfied, mo vated employees will create higher customer sa sfac on and

       in turn posi vely influence organisa onal performance.


       Not only does SITA as an organisa on benefit from measuring employee sa sfac on but SITAzens
       do too – they got to make their voices heard because their opinions ma er. The Employee
       Sa sfac on  survey  offered  a  measure  to  be er  understand  employees'  a tude,  feedback,
       mo va on, and sa sfac on.


       The  areas  where  employees  indicated  that  they  were  unhappy,  were  iden fied  and  an

       improvement plan was developed around these areas. Employee sa sfac on will remain an
       ongoing process where employees co-create the SITA culture and together determine what
       sa sfac on is and how to achieve and maintain it.


       Makgopelo Mkhwanazi
       Execu ve Human Capital Management
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